A bereaved mom and parent advocate observes that on any given day a provider may be different — may have a little social time beforehand and then sometimes they just sort of get to work and may appear a bit cold and distant. Sometimes families will misinterpret that thinking, oh, he’s rather cold, she’s rather distant, when in fact they are using all of their powers of concentration to get really helpful information. Also, providers are human beings and they may have enormous amount of time one day and then no time the next day.